Terms & Conditions mae4 — Malaysia Platform Terms of Use

These Terms and Conditions ("Terms") govern your use of the mae4 platform, accessible via mae4.xyz and any related services. This document forms a legally binding agreement between you ("User" or "Member") and mae4 ("We", "Platform" or "mae4").

By registering an account, accessing the platform, or using any mae4 service — whether on a mobile device, computer, or any other device — you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, please stop using the mae4 platform immediately.

Mae4 operates as an online entertainment platform offering Sports Betting, Live Casino, casino games and related products to eligible users. The platform is designed specifically for the Malaysian market, with all transactions processed in Malaysian Ringgit (RM).

To register and use mae4's services, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration and on an ongoing basis.
• Is legally capable of entering into a binding agreement under applicable local law.
• Not currently excluded from gambling or betting activities by court order, treatment programme, or prior self-request.
• Using your account solely for personal and recreational activity — not on behalf of any third party or corporate entity.
• Not using funds obtained illegally or belonging to another person for any activity on the mae4 platform.

Mae4 reserves the right to request proof of age and identity at any time. Failure to provide the required documents within the stipulated timeframe may result in a temporary restriction or account closure. Individuals who register using false information or misrepresent their age will forfeit all balances and bonuses without compensation.

Each user is only permitted to hold one (1) active account at mae4. Multiple account registrations — whether in your own name, using a family member's or friend's details, or via different phone numbers or email addresses — are strictly prohibited.

All financial transactions on mae4 are processed in Malaysian Ringgit (MYR). The mae4 platform supports the following Malaysian local payment methods:

• The minimum withdrawal amount is RM50 per request.
• Withdrawals must be made to the same payment method used for the deposit, except in specific circumstances that require approval from the mae4 finance team.
• Mae4 reserves the right to require KYC verification before processing withdrawals for new accounts or withdrawals exceeding a specified amount.
• Any attempt to withdraw funds obtained through fraudulent activity or bonuses that have not yet met the rollover requirements will be declined.
• Mae4 is not responsible for any fees charged by third-party payment service providers, where applicable.

Mae4 offers a wide range of entertainment products, including Sports Betting (Malaysia Super League football, EPL, BWF badminton, MPL Malaysia esports, and more), Live Casino (Baccarat, Blackjack, Roulette, and more), and RNG casino games. Use of these products is subject to the specific rules set out on each product page, in addition to these general Terms.

• All confirmed bets are final and cannot be cancelled by the user once accepted by the mae4 system, unless the Cash Out feature is used on markets that support it.
• Mae4 reserves the right to void or revise bets in the event of a technical error, odds published in error (obvious error odds), or inaccurate information.
• Official match or game results as recognised by the relevant governing body will be used to settle bets. In the event of a dispute, mae4's decision is final.
• Mae4 reserves the right to decline, limit, or void any bet from any account at mae4's sole discretion, particularly where there is suspicion of misconduct or abuse.
• Minimum and maximum bet limits for each market or table are displayed within the game interface before a bet is confirmed.

If you have a dispute regarding a game outcome or bet settlement, you must contact the mae4 support team within 30 days from the date of the incident. Disputes submitted after this period will not be considered. Mae4 will investigate all complaints thoroughly and respond within 5 business days.

Mae4 offers a range of bonuses and promotions for both new and existing members. All promotional offers are subject to the terms and eligibility criteria stated in each promotion's specific terms, which should be read alongside these General Terms.

• Welcome bonus, cashback, free bet, and any other promotional credits cannot be withdrawn directly. It must be played through in accordance with the stated rollover requirements.
• Each promotion has its own validity period. Bonuses not used within that period will expire automatically without prior notice.
• Mae4 reserves the right to modify, suspend, or terminate any promotion at any time with appropriate notice to affected members.
• Members found to be abusing promotions — including using multiple accounts to claim bonuses, coordinating with other members, or employing betting strategies designed to meet rollover requirements with minimal risk in a manner contrary to the intent of the promotion — will immediately forfeit all related bonuses and winnings.
• Each member is entitled to each type of promotion once only, unless otherwise stated in the relevant promotion's terms.

Use of the mae4 platform is subject to a strict code of conduct. The following activities are strictly prohibited and may result in account closure, forfeiture of balances and legal action where applicable:

• Fraud & Money Laundering: Using the mae4 platform for money laundering, financial fraud, or any other illegal activity is strictly prohibited and will be reported to the relevant authorities.
• Multiple Account Registration: Creating more than one account to claim duplicate bonuses or circumvent account restrictions.
• Use of Automated Software: Using bots, automated scripts, artificial intelligence software, or any other technical tools to automate betting or gameplay on the mae4 platform.
• Collusion: Colluding with other players to manipulate game outcomes or jointly exploit promotions.
• System Error Exploitation: Deliberately exploiting technical bugs, odds display errors or system vulnerabilities to gain an unfair advantage.
• False Information: Providing false identity, age, or financial information during registration or the KYC process.
• Harassment & Threats: Using offensive, threatening or harassing language towards mae4 support staff or other members.

Mae4 employs an advanced monitoring system to detect suspicious activity. Any account suspected of a violation will be temporarily suspended pending investigation. If a violation is confirmed, the account will be permanently terminated and all balances and bonuses will be forfeited.

You may close your mae4 account at any time by contacting our customer support team. Before closing, please ensure all pending withdrawals have been processed and there are no outstanding active bets. Any remaining balance at the time of closure will be returned via the original payment method used for your last deposit.

Mae4 reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any part of these Terms.
• Suspected or confirmed fraudulent activity or money laundering.
• Failure to submit the required KYC documents within the stipulated timeframe.
• Account inactivity for more than 12 consecutive months (inactivity fees may apply after this period as set out in the fee terms).
• Instructions from legal authorities or regulatory bodies.

Mae4 provides a self-exclusion feature for members who need a break from betting activity. Once self-exclusion is activated, your account will be inaccessible for the chosen period. This is a responsible gaming tool that we fully support and will not be reversed before the period ends under any circumstances.

Mae4 provides its platform and services on an "as is" and "as available" basis. While we make every effort to keep the platform running smoothly, we cannot guarantee that it will always be free from technical errors, service interruptions, or circumstances beyond our control.

• Mae4 is not liable for any financial losses incurred as a result of betting or gaming decisions made by the user.
• Mae4 is not liable for losses arising from internet disruptions, device issues or technical conditions beyond mae4's control.
• Mae4 is not liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• In circumstances where mae4's liability cannot be fully excluded, the maximum liability of mae4 is limited to the total amount you have deposited into your account in the 30 days preceding the claim.

Sports betting and casino games carry real financial risk. Mae4 encourages all members to wager only with money they can afford to lose and to set betting limits that reflect their personal financial situation.

All content on the mae4 platform — including but not limited to the brand name, logo, interface design, text, graphics, images, software, and source code — is the exclusive property of mae4 or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

Users are not permitted to:

• Reproducing, copying or redistributing any mae4 content without prior written permission.
• Using the mae4 brand name, logo, or marketing materials for commercial or personal purposes without prior approval.
• Creating derivative works based on mae4 platform content.
• Reverse engineering, decompiling, or attempting to access the source code of mae4's software.

Mae4 takes the privacy and protection of its members' personal data seriously. The collection, processing, and use of your personal data by mae4 is governed by Privacy Policy which form part of this agreement and should be read together with these Terms.

In summary, mae4 is committed to:

• Collecting only the data necessary to provide the platform's services.
• Protecting your data using 256-bit SSL encryption and appropriate technical security measures.
• Not sell or share your personal data with third parties for marketing purposes without your consent.
• Comply with applicable data protection standards and provide you with the right to access, correct, and delete your data.

Mae4 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Changes take effect upon publication on mae4.xyz.

For material changes — those that significantly affect members' rights or obligations — mae4 will endeavour to provide reasonable notice via registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after the effective date of any changes constitutes acceptance of the amended Terms.

We encourage you to review these Terms periodically to ensure you are always aware of the latest applicable version. The "Updated" date at the top of this page indicates when these Terms were last amended.

These Terms are governed by and construed in accordance with the applicable laws of the jurisdiction in which mae4 operates. Any dispute arising from or in connection with these Terms or the use of the mae4 platform shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to binding arbitration in accordance with the applicable arbitration rules. The arbitration decision is final and binding on both parties.

These Terms constitute the entire agreement between you and mae4 regarding the use of the platform and supersede all prior agreements, representations, or communications between you and mae4 relating to the same subject matter.