Mae4 takes your privacy seriously. Learn how we collect, use, and protect your personal data as a member of Malaysia's trusted betting and casino platform.
Six core principles that underpin how mae4 handles and protects your personal information.
All your personal data and financial transactions are protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks. No third party can intercept or read your information in transit.
Mae4 has never sold, rented, or commercialised member personal data to any third party for marketing purposes, and we never will. Your data belongs to you — we use it solely to provide platform services to you.
We only collect data that is genuinely necessary to operate the platform and provide services to you. No excess data is collected for commercial interests unrelated to the core functions of the mae4 platform.
You have the right to access, correct, download, and request deletion of your personal data at any time. These requests can be submitted directly through your account settings or by contacting the mae4 support team, free of charge.
Mae4 upholds strict data protection standards across our operations. All mae4 staff with access to user data are bound by confidentiality agreements and undergo regular data protection training.
In the event of any security breach that may affect your data, mae4 is committed to notifying impacted members within a reasonable timeframe and taking appropriate remediation steps promptly.
This Privacy Policy explains how mae4 ("we", "the platform", or "mae4") collects, uses, stores, and protects your personal information when you register for and use the mae4 platform, accessible at mae4.xyz. This document forms part of your overall agreement with mae4 and should be read together with Terms & Conditions us.
Mae4 is an online entertainment platform offering Sports Betting — including Malaysia Super League football, EPL, BWF badminton, MPL Malaysia esports, and over 35 other sports — as well as Live Casino and casino games. All services are tailored specifically for players in Malaysia, with transactions in Malaysian Ringgit (MYR) via local payment methods such as DuitNow, Touch 'n Go eWallet, GrabPay, FPX, and more.
By registering an account or using any mae4 service, you confirm that you have read and understood this Privacy Policy and agree to how we handle your personal data as described herein. If you do not agree, please discontinue use of the platform and contact us to close your account.
Quick Summary: Mae4 collects only the data needed to run the platform, protects it with industry-grade security, never sells it to third parties, and gives you full control over your own information. That is the essence of our Privacy Policy.
Mae4 collects your personal data through several different channels. The type of data we collect depends on how you interact with the platform.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | Account registration & age verification (KYC) |
| Contact | Malaysian phone number, email address | Communications, OTP verification, notifications |
| Finance | DuitNow account number, e-wallet username (TnG, GrabPay, Boost, ShopeePay), FPX bank account number | Processing deposits and withdrawals in MYR |
| Password | Account password (stored in hashed form — not human-readable) | Login account security |
| Identity Verification | MyKad copy, Malaysian bank statement, utility bill | KYC process for withdrawals or upon request |
When you use the mae4 platform, our systems automatically record certain technical information necessary to ensure the platform operates correctly and securely:
Mae4 does not store credit card numbers or bank account details directly in our systems. All payments via FPX, DuitNow, and e-wallets are processed through separate, secure third-party payment channels — we receive only a transaction confirmation, not your full payment details.
Mae4 uses the personal data we collect solely for legitimate purposes that are directly related to delivering platform services to you. The following are the primary purposes for which your data is used:
Creating and managing your mae4 account, verifying your identity and age to meet platform eligibility requirements (18 years and above), and processing account-related requests such as password resets or information updates.
Processing MYR deposits via DuitNow, Touch 'n Go eWallet, GrabPay, FPX, Boost, or ShopeePay; crediting winnings to your account; processing withdrawals; and maintaining accurate transaction records for audit and dispute resolution purposes.
Detecting and preventing fraudulent activity, money laundering, multiple account registrations, and any platform use that violates our Terms & Conditions. Activity logs and technical data are used to analyse suspicious patterns and protect all members.
Handling enquiries, complaints, and support requests from mae4 members. Your account information allows our 24/7 Bahasa Malaysia support team to resolve issues quickly and accurately, without requiring you to repeat the same details each time.
Sending account-related notifications, platform updates, promotions, and bonus offers via email or in-platform notifications — only where you have given consent to receive marketing communications. You may withdraw this consent at any time through your account settings.
Analysing aggregated, anonymised usage data to understand how members use the mae4 platform, identify areas for improvement, and develop new features that meet the needs of Malaysian players. This analytics does not use data that can identify you as an individual.
Mae4 does not sell, rent, or disclose member personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your data to enable the platform to operate properly or to fulfil legal obligations:
Mae4 works with carefully selected third-party service providers to support platform operations. These include:
All third-party service providers working with mae4 are bound by data protection agreements and are only permitted to use your data for specified purposes — not for their own commercial interests.
Mae4 may be required to disclose your personal data to the relevant authorities in the following circumstances:
Mae4 does not share member personal data with advertising companies, data brokers, or any third party for external marketing purposes. We do not sell our member list to anyone.
Mae4 continually invests in security infrastructure to protect members' personal data against unauthorised access, loss, misuse, or alteration. The technical and organisational security measures we have in place include:
While mae4 takes all reasonable steps to protect your data, no security system can guarantee absolute 100% protection. We encourage members to also take personal precautions — such as using strong passwords, not sharing login credentials, and keeping the devices used to access the platform up to date with the latest security patches.
Mae4 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored by your web browser when you visit our platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Ensuring the platform functions correctly — login sessions, CSRF security, language preferences | Session / 30 days |
| Analytics Cookies | Analysing how members use the platform in aggregate — pages visited, session duration, and most frequently used features | 13 months |
| Performance Cookies | Detecting technical issues, page load times, and errors that need to be fixed | 30 days |
| Preference Cookies | Storing your personal preferences such as odds display settings, favourite sports, and interface configurations | 12 months |
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect how the mae4 platform functions — including potentially requiring you to log in again each time you visit. mae4 does not use cookies to track your activity on websites outside our platform.
Mae4 retains members' personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by applicable law — whichever is longer.
Financial records and game-related records may need to be retained for longer periods in accordance with applicable legal requirements, even after account closure. In such cases, this data is stored securely and is not used for any other active purpose.
As a mae4 member, you have certain rights regarding your personal data. Mae4 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 14 business days of receiving your request.
If the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. You can update much of this information directly through your mae4 account settings without needing to contact support.
You have the right to request deletion of your personal data under certain circumstances — particularly where the data is no longer needed for its original purpose or where you withdraw your consent. Such requests are subject to any applicable legal retention obligations.
You have the right to receive your personal data in a structured, machine-readable format (such as CSV or JSON), enabling you to transfer it to another service provider should you choose to do so.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Where an objection is raised for marketing purposes, we will cease that processing immediately and without question.
In certain circumstances — such as when you are disputing the accuracy of data or awaiting the outcome of a deletion request — you may ask us to restrict the processing of your data while the matter is being resolved.
To exercise any of the rights above, please contact the mae4 support team via email at support@mae4.xyz by clearly stating your request. We will respond within 14 business days. For complex requests or those requiring longer processing time, we will notify you within that period and provide a realistic estimated completion date.
Mae4 does not charge any fees for reasonable personal data rights requests. However, for requests that are repetitive or excessive, we reserve the right to charge a reasonable administrative fee or decline to respond.
The mae4 platform is strictly for individuals aged 18 and above. Mae4 does not provide any services to minors, and we do not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data of a child under 18 has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. If you believe your underage child has registered an account on mae4, please contact us immediately at support@mae4.xyz and we will respond within 24 hours.
Mae4 applies an age verification process during registration and reserves the right to request proof of age (a copy of your MyKad) at any time. Accounts suspected of belonging to underage individuals will be suspended immediately pending verification.
Mae4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Updated" date at the top of this page indicates the version currently in effect.
For material changes — that is, changes that significantly affect how we collect, use, or protect your personal data — mae4 will endeavour to notify you via your registered email or an in-platform notification at least 14 days before the changes take effect.
We encourage you to review this Privacy Policy page periodically, especially before registering any new payment method or submitting sensitive information to us. Continued use of the mae4 platform after an amendment's effective date will be considered acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. We take every privacy concern seriously and are committed to addressing each one thoroughly and professionally.
| Contact Channels | Details | Response Time |
|---|---|---|
| Privacy Email | Support@mae4.xyz | 14 business days |
| Live Chat Platform | Within the mae4.xyz platform | Within 1 hour |
| Customer Support | 24/7, 365 days a year | Immediate (live chat) |
When submitting a privacy-related enquiry by email, please clearly state that your request concerns the "Privacy Policy" or "Personal Data Request" in the subject line. This helps us route your request to the right team and speeds up our response time.
Mae4 takes all privacy enquiries seriously. No request is considered too minor or unimportant. If you are satisfied with how we handle your data, we welcome your positive feedback. If not, we want to hear from you so we can do better.
This Privacy Policy is our commitment to you. Mae4 operates on the basis of trust — and that trust begins with responsible data handling. We will not use your data for purposes you have not consented to, and we will not share it with unauthorised parties. That is our promise to every mae4 member.
For information on the platform's terms of use, please read Terms & Conditions us. For responsible gaming tools, visit Responsible Gaming.
All transactions are in MYR — your payment data is handled securely and is not stored directly in our systems.
Answers to the most frequently asked questions about data protection and privacy on the mae4 platform.